REFUND & CANCELLATION POLICY.

By using this website, booking with The Platform, or purchasing merchandise from us, you agree to these terms:

• Classes & Workshops: Cancellations made at least 24 hours in advance may be rescheduled. Late cancellations and no-shows are non-refundable.

• Privates & Coaching Packages: At least 24 hours' notice is required to reschedule. Missed sessions are non-refundable.

• Events & Socials: Tickets are transferable but non-refundable unless the event is canceled by The Platform.

• Merchandise Returns: Unused, unworn, and unwashed merchandise in its original condition may be returned within 30 days of delivery with proof of purchase. Customers are responsible for return shipping costs. Original shipping charges are non-refundable, except when an item arrives damaged, defective, or incorrect. To start a return, email info@theplatformwcs.nyc before sending the item.

• Exchanges: Size exchanges are subject to availability and follow the same return process. If the requested size is unavailable, we will issue a refund for the eligible returned item.

• Damaged, Defective, or Incorrect Items: Contact us within 7 days of delivery and include your order number and photos of the issue. When we confirm the problem, The Platform will cover reasonable return or replacement shipping costs.

• Order Cancellations and Shipping Delays: Orders may be canceled for a full refund before they ship. Once shipped, an order must follow the return process above. If we cannot ship within the stated timeframe, or within 30 days when no timeframe is stated, we will offer you the choice to accept the delay or cancel for a full refund.

• Refund Timing: Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5 to 10 business days for the credit to appear, depending on your financial institution.

• Special Cases: Exceptions may be made for medical or emergency situations at our discretion.